ODR and Mediation


To encourage open discussion and resolution of conflicts without court intervention, while avoiding extra costs and time a court hearing can cause. ODR will be used for small claims and eviction cases.

ODR & Mediation

What is ODR (Online Dispute Resolution)?

  • Online
  • Asynchronous
    • can be completed anytime
    • can be completed anywhere
    • eliminating time off work or scheduling conflicts
  • Avoids court costs if used before filing a case
  • Confidential
    • ODR negotiations cannot be used in other proceedings
  • Participants who resolve their own disputes are more likely to stick to the terms of that settlement

What is Mediation?

  • Available through ODR Platform
  • Brings neutral third party trained in Mediation into the process to assist in reaching settlement
  • Assists parties in communicating with each other
  • Can include an online meeting if necessary to further settlement negotiations

Is ODR Mandatory?

Small Claims

  • Yes. All small claims cases are required to go through ODR. Failure to do so will result in delays in your case, dismissal or default judgment against you


  • ODR is expected to be completed by hearing. If ODR is not attempted, your case may be continued resulting in a delay of your hearing.

For more information contact ODR/Mediation Clerk by phone at 330.375.2386 or by fax at 330.375.2017 or by email: mediation@akronohio.gov